We are currently looking for dynamic/ and self-motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests/ ensuring their stay will become a memorable experience, and your role will include key responsibilities such;
- Provide prompt/ courteous and efficient service to all guest/ so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name/ if known and escorted to their room to make them feel expected and welcomed
- Conduct in room hotel familiarization and assist guest in hotel activity enquiries requests
- Maintain an up-to-date knowledge of hotel information and local services/ including operating hours/ promotions/ events/ attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems/ policies and procedures
- Process accounts from check in to check out/ ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel 's policies/ procedures and service standards and have full knowledge of the hotel facilities and happenings
Education/ Qualifications / Experiences
- You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
- Excellent written and verbal English communication skills and knowledge in an additional language/ along with strong interpersonal and problem-solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
Knowledge Competencies
The ideal candidate will be customer driven and an extremely proactive and switched on ' personality with an outgoing/ charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork