Lead, Transformation Testing

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

Role Purpose:

• This Testing role is responsible for providing technical leadership and ensuring the successful implementation of the Testing horizontal stream of the Transformation program

• This position involves assessing and executing a comprehensive testing strategy that includes both manual and automated testing processes. The Testing Lead will review the existing design and implement a robust automated testing framework, ensure the SI configures appropriate testing tools, and will oversee the creation of detailed test plans and scripts and their execution

• This role requires strong leadership to guide the testing team, manage resources, and maintain high standards of quality assurance through rigorous validation and continuous improvement practices.

• The Testing Lead will work closely with other functional business and tech leads, stakeholders, and end-users to ensure the SAP system meets all technical and business requirements through the various phases of Testing

• This role will align with functional technology streams in the program to ensure that the requirements of each functional area are effectively captured in this streams’ scope, and to ensure that dependencies required of functional streams are well managed into Testing

• This role requires knowledge of SAP and enterprise systems, strong leadership capabilities, and excellent communication skills to work with cross-functional teams, stakeholders, and vendors.

What you'll be doing

Technical skills and experience

All of the below are assumed to be in collaboration/cooperation with the System Integrator:

Testing Strategy Development:

· Develop and define the overall testing strategy for the SAP transformation programme, ensuring alignment with project objectives and timelines.

· Design and implement a robust automated testing framework tailored to the SAP system’s specific requirements.

Automation Strategy and Implementation:

· Develop a comprehensive automation strategy that outlines the scope of automation, including which tests to automate based on risk and frequency.

· Lead the transition from manual to automated testing processes, ensuring seamless integration and minimal disruption.

Test Planning & Management:

· Create comprehensive test plans that cover all phases of testing including unit testing, integration testing, system testing, and user acceptance testing (UAT). Plan and schedule all test activities across different stages of the project lifecycle.

· Manage resources, timelines, and budgets allocated for testing activities to ensure effective test coverage.

Test Case Development:

· Oversee the development and maintenance of detailed test cases and test scripts based on business requirements and technical specifications.

· Oversee the development of automated test scripts that are maintainable, reusable, and effective.

· Ensure that test cases cover all functional and non-functional requirements of the SAP system.

· Regularly review and update test scripts to accommodate changes in system requirements and functionality.

Team Leadership & Coordination:

· Train testing team members on the use of automated testing tools and the maintenance of test scripts.

· Foster a culture of continuous learning and improvement, encouraging team members to enhance their automation skills. Lead and mentor the testing team, providing technical guidance and support as needed.

· Engage with functional tech leads, business leads and business stakeholders to gather feedback during testing phases and ensure the SAP system meets business needs and expectations.

· Facilitate testing rounds, ensuring effective participation and feedback from end-users.

Test Execution & Monitoring:

· Manage the execution of test cases, monitor the testing process, and ensure adherence to established timelines and standards.

· Identify and resolve testing bottlenecks or delays, ensuring efficient progress of testing activities.

· Coordinate with other project leads (e.g., Data Migration Lead, Integration Lead) to ensure integration points and dependencies are appropriately tested.

Issue Management:

· Track and manage defects identified during testing, prioritizing issues based on severity and impact on the project.

· Work closely with development teams to ensure timely resolution of issues and re-testing of solutions.

Performance and Load Testing:

· Utilize the automated testing framework for performance and load testing, ensuring the SAP system can handle projected transaction volumes and user loads.

· Analyse performance test results and make recommendations for system enhancements and optimizations.

Continuous Testing Integration:

· Integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline to ensure ongoing system integrity.

· Monitor the effectiveness of automated testing within the CI/CD pipeline and make adjustments as necessary.

Reporting & Documentation:

· Provide regular updates and reports to project stakeholders regarding test progress, results, and issues.

· Maintain comprehensive documentation of testing processes, outcomes, and lessons learned.

· Develop quality metrics to measure the effectiveness of automated testing and identify areas for improvement.

· Provide detailed reports on automation coverage, defect detection rates, and other relevant metrics to stakeholders.

Post-Implementation Support:

· Oversee post-implementation testing to ensure the SAP system operates as expected in the live environment.

· Provide ongoing support and guidance during the stabilization period after go-live

What you’ll need to succeed

Technical skills:

· Strong understanding of business processes and how they are supported by SAP systems.

· Experience working with SAP and enterprise systems is mandatory, in design, deployment, testing and support

· Experience managing large hybrid teams comprised of internal and external resources

· Experience managing external vendors to a budget / target and ensuring close scope management

· Minimum of 8-10 years of experience in SAP technology implementation and management.

· Proven experience as a technical lead or similar role in large-scale transformation programs

Behavioural skills and certification:

· Strong leadership and team management abilities

· Excellent communication and interpersonal skills

· Problem-solving and analytical skills

· Ability to work effectively with cross-functional teams and stakeholders.

· Detail-oriented with a strong focus on quality.

· Proactive and self-motivated with a strong sense of ownership.

· Adaptable and able to thrive in a fast-paced, dynamic environment.

· Committed to continuous learning and professional development.

Education and Professional Certification:
Bachelor’s degree in Information Technology, Business Administration, or a related field.

Relevant certifications (e.g., PMP, ITIL, SAP certifications) is a plus

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.