Sales Representative | Retail | AlFuttaim Watches, Mirdiff City Center

Overview Of The Role:

The Retail Sales Representative is a customer-focused role primarily responsible for generating sales and ensuring a positive shopping experience. This includes greeting customers warmly, providing knowledgeable assistance, maintaining high visual and housekeeping standards, and supporting store operations when necessary. Success in this role is measured by meeting sales goals, compliance with company policies, and demonstrating teamwork and flexibility within the organizational context.

What You Will Do:

Customer Service

Maintain a high level of customer service at all times.
Greet customers immediately upon entering the store with a smile and sincere greeting.
Provide current and relevant information about products to customers.
Provide quality service in fitting rooms and follow up with customers promptly.
Thank customers sincerely as they exit the store and invite them to return.

Store Operations

Assist Store Manager with day-to-day store operations including opening, closing, and management cover.
Run the store in the absence of the Store Manager if required.
Ensure compliance with in-store procedures regarding pricing and ticketing.
Train new staff on Point of Sale (POS) operations and handle corrective actions at the POS.
Deal with customer issues at the POS to ensure uninterrupted customer service.

Housekeeping and Presentation

Maintain store standards and cleanliness to provide an organized environment.
Perform housekeeping duties as required.
Maintain cleanliness at the cash wrap area.
Adhere to dress code and create a positive first impression for customers.
Participate in all inventories and store meetings.

Sales Goals and Merchandise

Meet or exceed weekly sales goals.
Represent a positive attitude toward merchandise, the brand, and the company.
Offer gift cards and capture customer information in the database.
Attempt to add on to sales efficiently.

Required Skills To Be Successful:

Excellent customer service skills
Proficiency in Point of Sale (POS) operations
Strong organizational skills
Flexibility to work varied hours and adapt to change

What Qualifies You For The Role:

High School Degree
1-2 years of retail sales experience
Good verbal communication skills
Ability to stand for a minimum of 8 hours
An eye for fashion trends
Friendly demeanor
Ability for some heavy lifting

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.