Service Advisor | Al-Futtaim Motors | Lexus
Overview of the Role
Are you ready to be the face of Lexus in Dubai Al Badia? We’re looking for passionate and customer-focused Service Advisor to join our team. In this role, you’ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.
What You Will Do
Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.
Required Skills to Be Successful
Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
Customer Service: A passion for going the extra mile to delight customers.
Language Skills: Strong English communication skills; Arabic is a plus!
About the Team
You’ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you’ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in evaluations.
What Equips You for the Role
Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
Proficiency in MS Office (SAP knowledge preferred).
Excellent communication and customer-handling skills.
A strong team player with the flexibility to work extended hours to meet targets and customer commitments.
Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.
With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.
Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.
Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.
Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.