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Systems Specialist / Systems Technician
General Responsibilities
- Performing maintenance of critical systems at all data centers, ensuring all systems are running efficiently and securely.
- Performing services according to agreed-upon standards, contracts, and service level agreements (SLAs).
- Maintaining positive relationships with clients, ensuring their satisfaction with services provided, and addressing any concerns or issues.
- Performing services in compliance with regulatory requirements, while managing any risks associated with service delivery.
System Specific Responsibilities
Power Generation Systems
- Performing the installation, commissioning and configuration of generators.
- Following the steps of power generation systems documentation such as SOPs, MOPs, EOPs, etc.
- Following OEM guidelines and safety protocols, e.g. Cohler & Cummins, in troubleshooting.
- Responding to generators failures rapidly while being on call.
- Performing generators tests such as load test, no-load test, fuel consumption test, etc.
Key Performance Indicator
- Work Orders Completion Rate – The percentage of work orders completed successfully within a given period as It compares the number of jobs assigned to system engineers to the number of jobs actually completed within the SLA period.
- Response Time – The amount of time that elapses from when a service request is made until the system engineer arrives at the job site to begin addressing the issue according to the SLA.
- PPM Compliance – the percentage of scheduled preventive maintenance tasks that are completed on time. Preventive maintenance is critical for avoiding unplanned breakdowns and extending the lifespan of equipment.
- Parts and Inventory Management – The accuracy of inventory usage and ensuring the right parts are available to complete repairs.
- First Time Fix Rate – The percentage of issues that are resolved during the first visit without the need for a follow-up.
Skills & Competencies
- Communication – Excellent verbal and written communications skills.
- Problem Solving – Analyze and propose solutions with limited information Systematic troubleshooting skills as well as troubleshooting various data center infrastructure systems issues.
- Customer Centricity – A demonstrated commitment to customer service for coworkers and customers.
- Teamwork – Ability to work and communicate with others.
Knowledge & Experience
Education
- Diploma in Electrical and Electronics or any diploma in mechanical field.
Experience
- 5-year experience in electrical maintenance or mechanical maintenance.
Electrical Power Knowledge Required
- Know-how and experience in knowing the components of the panels and the condition of these components in terms of the presence or absence of faults such as (cutters - relays - contactors - fuses -...).
- Basic Working Knowledge of PC systems, and CAFM Mobile Apps.
- Know-how and experience in using the multimeter.
- Know-how and experience in electrical connections of all kinds (three-phase - single-phase - direct current).
- Full knowledge of how to deal with fire alarm panels and identifying the locations of detectors through the digital address IP for each detector.
- Good knowledge of power systems (UPS's, Control Panels, DB’s, Busway systems, Generators).
- Working knowledge of UPS systems and associated switch gear and Distribution Panels.
- Full knowledge of dealing with the monitoring system and knowing how to choose the camera and how to extract videos with the required date.
- Working knowledge of standby generator systems and associated switch gear.
- Skill in installation, repair and maintenance of all types of electrical system equipment and components.
- Knowing how to extract reports for each door of the data center and how to activate and cancel cards for new and departed employees from the administration.
- know-how and experience in dealing with the racks, how to install different devices and arranging cables inside the racks.
- Knowing and extracting reports from the following systems (BMS-CCTV-ACCESS CONTROL-FIRE ALARM) and sending them to the competent engineer in case of a request from the client at any time.
Mechanical Knowledge Required
- Understanding how HVAC systems are designed, their components, and how they function in heating, cooling, and ventilation.
- Knowledge of routine maintenance procedures and the ability to identify, diagnose, and fix HVAC system issues.
- Electrical and Mechanical Systems Familiarity with electrical circuits, motors, controls, and mechanical components in HVAC systems.
- Knowledge of local, state, and national codes and standards for HVAC systems, such as ASHRAE, EPA, and OSHA regulations.
- Understanding how to optimize HVAC systems for energy efficiency and sustainability to reduce operational costs and environmental impact.
- Knowledge of proper airflow design and how ventilation impacts indoor air quality and system performance.
- Understanding the refrigeration cycle, including components like compressors, evaporators, condensers, and expansion valves.
- Proficiency in using tools like pressure gauges, thermometers, and digital diagnostic systems for HVAC troubleshooting.
- Knowledge of strategies for preventive and predictive maintenance to ensure system reliability and minimize downtime.
- Ability to manage, train, and lead a team of HVAC technicians to ensure quality maintenance and service delivery.
- Skills in scheduling, budgeting, and coordinating HVAC projects, ensuring tasks are completed on time and within budget.
- Strong interpersonal skills to interact with customers, understand their needs, and communicate maintenance schedules and updates.
- Knowledge of health and safety regulations relevant to HVAC systems, including refrigerant handling, lockout/tagout procedures, and safe working conditions.
- Ability to analyze performance data, generate reports, and make recommendations for system improvements.
- Contractor and Vendor Management Experience in managing relationships with contractors and vendors for system upgrades, replacements, or outsourced maintenance tasks.