Hostess - Alto Lounge

We are currently seeking dynamic, outgoing, and self-motivated Food & Beverage professionals who are passionate about hospitality and eager to grow their careers within a vibrant bar environment.

As a Hostess, you will be the first point of contact for our guests, providing a warm and engaging welcome while creating a positive first impression of the outlet. You will support the smooth operation of the bar by managing reservations, seating arrangements, and guest inquiries while ensuring a lively, professional, and personalized experience.

• Deliver consistently professional, friendly, warm, and engaging service to all guests.
• Welcome guests to the bar and assist with seating arrangements, ensuring they are attended to promptly.
• Manage reservations, table allocations, and guest inquiries, including telephone bookings.
• Coordinate closely with the bar and service team to ensure smooth operations and an excellent guest experience.
• Assist with the setup and preparation of the outlet prior to opening.
• Arrange tables and seating according to reservations, expected business levels, and operational requirements.
• Maintain the cleanliness, presentation, and overall appearance of the entrance and guest reception areas.
• Build positive relationships with guests while remaining professional, attentive, and discreet.
• Maintain excellent knowledge of the beverage menu, signature cocktails, promotions, happy hours, entertainment, and special events to confidently provide recommendations.
• Support the development and maintenance of the outlet's guest database and reservation records.
• Promote ongoing Food & Beverage offers and special events within the outlet.
• Monitor guest satisfaction throughout their visit and ensure guests leave with a positive and memorable impression.
• Work closely with the team to create an energetic, welcoming, and enjoyable bar atmosphere.

Education, Qualifications and Experience

You should ideally have a diploma or relevant qualification in Hospitality, Food & Beverage, or a related field, with previous experience in a hotel, bar, lounge, restaurant, or similar Food & Beverage environment being an advantage.

You should have an excellent command of written and spoken English and communicate with guests in a confident, polite, and professional manner. The ability to speak additional languages would be considered an advantage, particularly when engaging with an international guest profile.

The ideal candidate will be guest-focused, outgoing, and service-oriented, with a genuine passion for hospitality and the ability to create a warm and welcoming atmosphere.

You should be enthusiastic, confident, and approachable, with strong interpersonal skills, a positive attitude, and a natural ability to engage with guests. A smart appearance, excellent grooming standards, and a warm, friendly smile are essential for this guest-facing role.

You should also be comfortable working in a fast-paced and vibrant bar environment, while demonstrating the following competencies:

• Understanding the Job
• Taking Responsibility and Ownership
• Effective Communication
• Guest Engagement
• Cultural Awareness and Understanding Differences
• Customer Focus
• Adaptability and Flexibility
• Teamwork and Collaboration
• Attention to Detail
• Positive Attitude and Professional Appearance