Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for a Customer Manager in Muscat, Oman.
Join us in connecting people and improving lives!
In this Customer Manager position
- Contribute to development of customer service strategy in line with country level strategy, business objectives, guidelines and policies
- Draft and ensure delivery of operational plans, measures and budgets to achieve defined results
- Ensure high impact customer service initiatives and activities across the defined geographic / business area
- Monitor cost and effectiveness of initiatives to prioritize spending and resource allocation
- Share customer service related input for business decisions and programs
- Design customer service programs, processes and policies to meet business objectives and protect customer relationships and public reputation
- Ensure implementation of systems, standards, targets and customer feedback mechanisms to monitor customer service performance
- Monitor customer service inquiries, coordinate and resolve escalated customer complaints/ issues
- Encourage use of global/ regional customer service technologies and processes
- Implement best in class customer service management practices and knowledge sharing
- Cooperate with senior executives, particularly in marketing and sales to integrate customer service strategies and initiatives and align with business objectives
Now, here is what we need from you!
- Bachelor’s Degree or equivalent experience/qualification
- More than 6 years of work experience
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at