Sales Assistant | Retail | Toys "R" Us, Dubai Festival City

Overview Of The Role:

The Sales Assistant is responsible for generating sales and delivering a positive customer experience in the store. This role involves executing various operational duties as assigned by the store management team, including maintaining housekeeping standards and visual presentation. The incumbent plays a crucial role in ensuring customer satisfaction by providing knowledgeable service and creating a welcoming atmosphere.

What You Will Do:

Customer Service

Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting.
Provides customers with current relevant information about the product.
Sincerely thanks all customers for shopping as they exit the store, and invites them back.

Sales and Operations

Provides quality service in the fitting rooms and follows up with customers in a timely manner.
Provides efficient service at the cash wrap, offers gift cards, and captures customer information in the database.
Attempts to add on to the sale during customer interactions.

Store Maintenance

Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
Maintains cash wrap cleanliness and overall store appearance.

Required Skills To Be Successful:

Good verbal communication skills.
Ability to use CAD tools effectively.
Customer service orientation and interpersonal skills.
Physical ability to stand for long periods and perform lifting tasks.

What Qualifies You For The Role:

High School Degree.
1-2 years of retail sales experience.
Proficiency in using computer-aided design (CAD) packages such as AutoCAD, Sketchup, Illustrator or Photoshop to create visuals and plans.
Ability to perform some heavy lifting and stand for a minimum of 8 hours.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.