Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
The Receptionist is responsible for welcoming and assisting guests, handling reception enquiries and requests, and ensuring a smooth and personalized experience throughout their stay. The role provides professional and attentive service while maintaining efficient reception operations and a high standard of guest satisfaction.
Key Responsibilities:
- Welcome guests warmly and provide professional assistance at reception.
- Handle guest enquiries, requests, feedback, and concerns promptly.
- Assist with check-in and check-out procedures.
- Provide accurate information about hotel facilities, services, and activities.
- Coordinate with other departments to ensure timely follow-up on guest requests.
- Handle guest payments and related reception transactions accurately.
- Support upselling opportunities and promote hotel services.
- Maintain accurate records and follow reception procedures and standards.
- Ensure the reception area is professional, organized, and welcoming.
- Perform other duties as required to support the smooth operation of the department.
- Minimum 1-2 years' previous experience in a Receptionist or Front Office role, preferably within a luxury hotel environment.
- Russian and Arabic language skills are preferred.
- Previous experience using OPERA Cloud is preferred.