Resource Planning Specialist, dnata Cargo

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Resource Planning Specialist, your tole is to develop, analyse and maintain medium-and short-term plan (staff and equipment) & rosters for the assigned business area in line with business plans, strategy & Service Level Agreement (SLA). Apply statistical and optimisation methods to develop and interpret scenarios that supports management with decision making and strategic policy formulation to serve customer airlines in an innovative & cost-effective manner.

In this role, you will:

• Facilitate all activities relating to manpower and equipment budgets across the various departments of the business area and overseas Joint Venture Companies during the annual budget process.
• Conceptualise and develop resource deployment rules in line with business plans, strategy and specific Service Level Agreements with customer airlines. Empower line managers on these rules and transform or model them within the resource management system.
• Formulate and apply mathematical modelling, statistical analysis and other optimisation methods to develop and interpret what-if scenarios. Recommend their impact on resources and Key Performance Indicators, and challenge resource plans where required to increase efficiency.
• Evaluate business cases prepared by departments for additional or replacement resources against the annual budget plan, Key Performance Indicators and other relevant parameters. Recommend the optimum resource requirements for approval.
• Influence and interact with process owners and department heads to support the effective implementation of redesigned rules and processes.
• Train and develop line management personnel on the tools and techniques used by the Resource Planning team for planning and allocating resources. Act as the subject matter expert for the resource management system and associated tools.
• Manage ad hoc manpower and Ground Support Equipment plans to support infrastructure developments and operational changes undertaken by Dubai Airports, including runway resurfacing, passenger terminal building operations and the movement of airlines between terminals.
• Plan, lead, organise and facilitate project teams to improve engagement standards across the business, including the development, standardisation and implementation of time study and engagement standards frameworks, methodologies, processes, documentation and assurance.
• Develop optimised master rosters for volume-related operational resources based on agreed roster rules, load factors and seasonal schedule changes. Present the recommended roster solution and related management information, including roster coverage, under-coverage and efficiency, to senior management.
• Maintain and update engagement standards through the One Set of Business Rules process, using feedback from Real Time Control and statistical reports to recommend revisions. Prepare regular and ad hoc reports covering Key Performance Indicators, manpower requirements, resource utilisation, engagement rules and master rosters to support management and airline profitability decisions.

To be considered for the role, you must meet the below requirements:

• Industrial Engineering Degree including development of all relevant techniques.
• 6 to 8 years of experience in the fields related to Resource management and scheduling, including BPR, Method Study, Work Measurement, operations Research.

You will have an edge if you have/can:

• System user training required on INFORM suite
• Strong analytical ability and diagnostic and problem-solving skills.
• Effective communication (written and verbal) and negotiation skills.
• Creativity and lateral thinking.
• Systematic documentation of project reports/systems and processes.
• Advanced MS Office and Excel skills
• Power BI

At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers So if you're looking for a challenging and rewarding opportunity apply today and join our team.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website -