Customer Service Representative | ALF Vehicle Rentals,Qatar | Al Futtaim Financial Serivces
Overview Of The Role:
The Customer Service Representative at Al-Futtaim Vehicle Rentals is responsible for providing exceptional service to customers in a professional and efficient manner. This role involves managing customer interactions, ensuring satisfaction, and enhancing the brand image. Success in this position requires strong customer service skills, the ability to monitor sales performance, and adherence to company procedures. Collaboration with various branches and departments is essential to resolve rental concerns and maintain a high level of service quality.
What You Will Do:
Customer Satisfaction
Ensure high standards of customer satisfaction to meet and exceed AVR standards.
Serve as a front-line representative to accommodate customers with courtesy and generosity.
Attend to calls and queries promptly to maintain customer satisfaction.
Sales Monitoring
Monitor the flow of sales on a daily, weekly, and monthly basis to assess target achievement.
Meet monthly sales targets and strive to increase rental utilization above 80%.
Process and Compliance
Ensure compliance with established procedures and recommend process improvements for operational efficiency.
Conduct monthly branch audits to maintain standardized processes for rentals and payment collection.
Customer Queries and Complaints
Address rental queries and complaints within 48 hours to maintain customer engagement.
Assist customers by providing detailed information on insurance policies and contract terms.
Payment Processing
Contact customers regarding payment dues and provide receipts upon settlement.
Process payments via various methods and update daily branch reports for accounting audits.
Administrative Support
Provide administrative support to the rental team through document control and training.
Manage and maintain filing of documents and training modules.
Required Skills To Be Successful:
Strong customer service expertise and interpersonal skills.
Excellent communication skills in both English and Arabic.
Ability to organize and manage multiple tasks effectively.
Proficiency in using computer applications, especially MS Office Suite.
What Qualifies You For The Role:
College graduate with a background in customer service, preferably in a related industry.
Proficiency in English and Arabic is advantageous, and a Qatar driving license is preferred.
Essential skills include proficiency in MS Applications and basic accounting knowledge.
Must possess excellent communication skills, problem-solving abilities, and flexibility in the workplace.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.