Services Team Leader

Services Team Leader
Role Summary

The Services Team Leader will act as the DECT Subject Matter Expert (SME) and global technical authority for operations, driving execution standards, operational excellence, and competency development across the organization.

This role combines deep technical expertise, field credibility, and leadership, with responsibility for supporting global operations, developing field personnel capability, and ensuring consistent delivery standards.

Key Responsibilities

Act as the DECT expert and global SME for wireline and Sondex operations

Provide technical leadership and guidance to field teams, Service Specialists, and operational leaders

Support global operations on critical jobs, complex environments, or high-risk activities when required

Lead and deliver operations training programs, including:

Service Specialists

Field Engineers / Operators

Crew competency development and certification support

Drive standardization of best practices across regions:

Job execution

Equipment handling

Operational procedures

Support continuous improvement initiatives, including:

Lessons learned

Failure analysis and feedback loops

Performance optimization

Act as technical escalation point for complex operational challenges

Work closely with:

Service Delivery teams

Maintenance and Equipment functions

Global product line and technical teams

Profile Requirements

Strong experience in wireline Sondex tech with deep technical expertise
Proven track record in leading field operations and mentoring crews
Strong capability in training, coaching, and competency development
Ability to operate in global, fast-paced, and demanding environments
High level of credibility with field teams and leadership

To be successful in this role you will:

Have a Diploma or Bachelor’s degree in Engineering (Electrical, Electronics, Mechanical, or Mechatronics)

Have experience in Field Operations

Demonstrate experience with Sondex tools and wireline service execution (preferred)

Possess strong knowledge of wireline operations, deployment methods, and wellsite challenges

Demonstrate experience in troubleshooting, job execution, and service quality delivery

Have the ability to coordinate effectively with maintenance, equipment, and service delivery teams

Exhibit strong understanding of customer requirements and service delivery expectations.

Desired to have strong leadership and decision-making skills under pressure

Preferred to have a high level of accountability and ownership mindset

Having working knowledge of SAP or similar systems for equipment and job tracking (preferred).

Should be willing to do international travel

The Baker Hughes internal title for this role is: Services Team leader - On Site Services