Policies and Procedures Specialist

General Strategic & Administrative Responsibilities:

• Manage the document approval process within the bank, ensuring all relevant stakeholders review and approve documents according to their type.
• Streamline workflows and enhance the efficiency and effectiveness of the team.
• Prepare and submit reports on unit performance and achievements to the direct manager as required.
• Define roles and responsibilities, ensure efficient task execution, and monitor compliance with approved procedures.
• Oversee the operation of the approved electronic system and propose recommendations for continuous improvement in coordination with relevant stakeholders.
• Recommend training programs for team members, evaluate training outcomes, and oversee leave and attendance matters in coordination with the direct manager.
• Conduct annual performance evaluations for team members in line with the approved timeline and performance management system.
• Review audit reports and follow up on recommendations related to the unit/work centers, implementing corrective actions in coordination with the direct manager.

Technical & Operational Responsibilities:

• Manage the issuance, amendment, updating, communication, and archiving of policies, procedures, templates, and manuals internally and/or in coordination with relevant stakeholders.
• Operate and maintain the approved electronic system and provide recommendations to enhance its performance.
• Supervise interviews with process owners to gain a clear understanding of operational workflows within the bank.
• Review procedures uploaded to the system and verify proper linkage between final approved versions and their corresponding circulars on the procedures portal.
• Conduct research and benchmarking studies to identify and adopt best local and international practices in procedures development and implementation.
• Ensure the integration of innovative technological solutions (e.g., digital transformation initiatives) into the bank’s policies and procedures to improve customer experience and operational efficiency.
• Provide periodic progress reports to the direct manager when required.
• Manage responses to inquiries and feedback from departments regarding policies, procedures, templates, and access methods.
• Perform any additional responsibilities assigned by the direct manager

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• Bachelor’s degree in administrative fields, preferably in (Quality Management Techniques, Finance and Banking Sciences, Information Systems, or Management), or an equivalent qualification
• 4–6 years of experience in a similar role.

Preferred Experience

• Experience in the banking or financial services sector.

• Knowledge of data governance, reconciliation, and regulatory reporting requirements is a plus.