Amazon Marketplace is on a mission to make Amazon.sa the go to platform for businesses across Saudi Arabia. As a Strategic Accounts Manager on the Consumables Category team, you will be the strategic partner behind some of our highest potential Selling Partners by helping them launch, scale, and thrive. You'll combine sharp commercial instincts with data driven decision making to unlock growth opportunities, shape category strategy, and raise the bar on the seller experience. If you're energized by building relationships, moving fast, and turning insights into action, this role is for you.
Key job responsibilities
Selling Partner Acquisition and Growth
- Identify, prospect, and recruit high potential merchants to Amazon.sa via phone and email
- Manage and prioritize a seller pipeline to consistently meet or exceed quarterly targets
- Provide data driven insights and tailored advice to help new sellers optimize catalog, inventory, pricing, and performance
- Spot category trends, popular brands, and seasonal opportunities to inform your outreach and seller coaching
Operational Excellence and Enablement
- Educate sellers on Amazon's tools, systems, and standards for delivery and customer experience, enabling them to become self sufficient
- Track business development results, analyze portfolio data, and translate reports into actionable recommendations
- Identify and act on input metrics that drive growth and improve the end customer experience
Relationship Management
- Build and maintain strong relationships across your portfolio; serve as the primary point of escalation for seller issues and concerns
- Develop joint business plans and proactively manage seller engagement based on complexity and need
- Monitor satisfaction surveys and anecdotal feedback to surface trends and drive improvement plans
Process Improvement and Thought Leadership
- Collaborate with internal teams to improve tools, processes, and service offerings that enhance the Selling Partner experience
- Define feature enhancements based on customer feedback, data analysis, and competitive gaps
- Contribute to strategic planning and raise the bar for the broader Marketplace organization
- 5+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
- Knowledge of Excel at an advanced level
- Speak, write, and read fluently in English
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
- Speak, write, and read fluently in Arabic
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