Summary:
We are seeking a talented Front Desk Agent who is fluent in Russian to join our team. The ideal candidate will be responsible for providing excellent customer service and administrative support to our guests.
Job Responsibility:
- Greet and check-in guests in a professional and friendly manner
- Answer phone calls and emails, and provide accurate information to guests
- Assist guests with inquiries, requests, and complaints
- Handle cash and credit card transactions
- Maintain a clean and organized front desk area
Candidate Requirements:
- Fluency in Russian and English is required
- Proven experience in a customer service or administrative role
- Excellent communication and interpersonal skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Knowledge of hotel procedures and hospitality industry standards
-Proficiency in Russian language to effectively communicate with Russian-speaking guests
- Strong verbal and written communication skills in both Russian and English
- Excellent customer service skills to provide a positive and welcoming experience for guests
- Ability to multi-task and work efficiently in a fast-paced environment
- Strong organizational skills to manage reservations, check-ins, and check-outs
- Knowledge of basic computer operations and software for handling reservations and guest information