Assistant Manager - Restaurant
Doha, Qatar
Full-time
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Job Description
Operational Management
- Ensure all customers are served in accordance with brand standards and actively seek opportunities to grow the business.
- Maintain full accountability for ensuring all team members possess complete product knowledge.
- Act as a brand ambassador, ensuring all activities and operations reflect brand standards at all times.
- Ensure the outlet, including the kitchen, maintains the highest standards of cleanliness and hygiene.
- Oversee completion and accuracy of all daily, weekly, and monthly reports and documentation.
- Verify that all dishes meet brand standards before being served.
- Manage home delivery operations, including driver coordination and handling customer complaints effectively.
- Review and approve all orders to ensure alignment with budget and stock requirements.
- Conduct and sign off on inventory counts, reconciliation, and reporting.
- Prepare and manage staff rosters in line with budget and business needs.
- Assist in vacation planning to ensure optimal staffing at all times.
- Ensure all maintenance issues are addressed promptly.
- Support and follow up on internal audits, including action planning and performance improvements.
- Equip staff with skills to upsell and enhance revenue generation.
- Ensure all customer complaints are handled professionally and resolved promptly to maintain customer trust.
- Maintain high service standards and ensure consistency in customer experience.
- Communicate any issues transparently and promptly to senior management.
- Take full control of shifts, ensuring smooth operations and adherence to brand standards.
- Address operational challenges effectively without negatively impacting staff or business.
- Make informed, independent decisions that benefit the business, team, and customers.
- Demonstrate flexibility, adaptability, and openness to change.
- Lead by example as a positive role model, motivating and developing team members.
- Ensure team productivity, efficiency, and adherence to performance expectations.
- Manage operational costs, including labor and inventory, in line with budget targets.
- Ensure efficient use of resources to maximize profitability.
- Ensure continuous training and development of all team members.
- Identify talent and support career growth within the team.
- Participate in recruitment and coordinate with HR throughout hiring processes.
- Ensure timely completion of probation reviews, appraisals, and required documentation.
- Promote a positive, respectful, and engaging work culture.
- Ensure full compliance with local health, hygiene, and safety regulations.
- Maintain a safe and clean working environment for all employees and customers.
- Understand the target market, customer preferences, and local competition.
- Stay informed about competitor activities and identify opportunities to enhance the outlet’s performance.
- Demonstrate strong written and verbal communication skills, including report preparation and presentations.
- Maintain regular communication with owners and senior management.
- Conduct weekly one-on-one meetings with the Head Chef and monthly team meetings.
- Communicate clearly and effectively to convey goals, expectations, and performance feedback.