We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward. As a Waiter Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience.
Key Responsibilities:
- Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
- Greet and seat customers and serve them in a professional, discreet and personalized way
- Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
- Consistently monitor quality of Food & Beverage being served
- Practice good customer relations and attend to customer complaints queries satisfactorily
- Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
- Responsible for all service preparations before, during and after the service (mis en place and mis en scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use upselling techniques to exceed guest expectations and increase revenue
Education, Qualifications and Experience
You should ideally have a diploma in hospitality or a vocational training in Food & Beverage with previous experience as a Waiter Waitress in a high-volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essential.
Knowledge and Competencies
The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have strong attention to detail and should possess the following competencies
- Adaptability
- Customer Focus
- Recognizing Differences
- Taking Responsibility
- Teamwork
- Understanding the Job