About the Role
Responsible for representing the business to its most valued clients and building strong, long-lasting relationships with them. The role focuses on understanding each client’s needs, supporting them with any challenges, identifying new opportunities, and finding ways to grow and maintain successful accounts while ensuring a positive client experience.
What We Need From You
Develop key accounts and be responsible for achieving sales and increasing market share.
Reach sales targets set by the department.
Educate customers regarding product usage and features.
Determine the crucial needs the of the customers and carry them out to ensure that they receive first-class customer care and service.
Create an organized data base of all clients with full profile.
Manage and resolve any technical difficulties the customer faces.
Interact and communicate with the client on a regular basis to determine changing tastes and preferences.
Maintain a high level of exposure within the company in the major departments and communicate regularly with them through visits, telephone and emails to achieve smooth operations of procedures processes.
Update management of any statistics and data relating to Customer complaints, requirements, and inquiries.
Establish and continuously update customer details & updated information.
Establish and maintain effective customer relations.
Handle the VIP accounts invoices collection, credit limit adjustments, retention process and churn reports.
Maintain the customer base by locking the customer with new devices.
Base clean up based on certain agreed criteria.
Develop a holistic view of the customer market trends and identify sales opportunities across the VIP accounts.
Work with the Customer Marketing team to ensure that all product and service marketing campaigns are coordinated within and across the VIP accounts to ensure maximum value is derived from any promotional activity.
To be able to attract and create new database of customers.
Perform all other related duties as assigned or needed.
Qualifications and Experience
Bachelor’s degree in business or communication.
3+ years’ experience in customer service management. Preferably managing key accounts or high value customers.
Skills and Knowledge
Excellent written and verbal communication skills.
Detail oriented with the ability to hit target goals.
Strong organizational and problem-solving skills.
Great customer care focus.
Excellent External relationships for customer attraction.
Inclusivity statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or are deaf) and need us to make any adjustments, changes or do anything differently during the recruitment process, please let us know through the application form.