Service Advisor - Volvo Trucks | Al-Futtaim Automotive | FAMCO

Overview of the role
We are looking for an experienced Service Advisor to be the primary point of contact for customers throughout their service journey. In this role, you will assess customer requirements, translate technical concerns into clear repair instructions, coordinate with workshop teams, and ensure repairs are completed to the expected quality and timeframe.
Success in this position requires strong automotive aftersales experience, the ability to manage repair orders efficiently, excellent customer communication skills, and confidence working with dealer management systems in a dealership or authorised service centre environment.
What you will do
Welcome customers and accurately understand their vehicle concerns and service requirements.
Document customer concerns and prepare detailed repair orders for workshop execution.
Provide clear explanations of recommended repairs, costs, and expected completion times.
Coordinate closely with workshop teams to monitor vehicle progress and ensure timely completion.
Communicate proactively with customers regarding repair status, additional work requirements, and delivery commitments.
Verify completed work against repair orders and invoices before vehicle handover.
Deliver vehicles to customers, explaining completed repairs and associated charges.
Promote relevant service offerings and maintenance solutions in line with customer requirements.
Resolve customer concerns efficiently to achieve high levels of satisfaction and retention.
Maintain accurate service records and ensure compliance with dealership aftersales processes and standards.
Required Skills to be successful
At least 5 years of experience in a similar Service Advisor or aftersales role within an automotive dealership or authorised service centre.
Hands-on experience using a dealer management system in an automotive aftersales environment.
Experience preparing and managing repair orders, service estimates, and customer vehicle handovers.
Valid UAE driving licence with the ability to move and test customer vehicles when required.
What equips you for the role
Diploma or Bachelor's degree in Automobile Engineering, Mechanical Engineering, or a related discipline.
Minimum 5 years of experience in a similar automotive aftersales role.
Experience working within an automotive dealership or authorised service centre.
Strong understanding of automotive service and repair processes.
Practical experience using dealer management systems and enterprise resource planning systems.
Ability to prepare repair orders, service quotations, and accurate job documentation.
Strong customer communication and relationship management skills.
Ability to identify and understand vehicle technical concerns and communicate them effectively to workshop teams.
Proficiency in Microsoft Office applications.
Valid UAE driving licence.

Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.