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Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.
SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets /benefits provided by the hotel
- Medical Insurance Provided
Main Duties and Responsibilities
- Lead, mentor and inspire the In-Room Dining & Mini Bar team to deliver exceptional service.
- Ensure all guest interactions areseamless, personalized and reflective of Rixos' luxury standards.
- Oversee daily operations, including service flow, staffing, menu execution and presentation.
- Create memorable experiences for VIP and high-profile guests, anticipating their needs with warmth and discretion.
- Monitor guest feedback and proactively resolve service opportunities.
- Drive team performance through coaching, development and leading by example.
- Manage Mini Bar stock, inventory, revenue controls and departmental costs.
- Work collaboratively with Culinary, Front Office, Housekeeping and wider F&B teams.
- Ensure compliance with food safety, hygiene, WHS and hotel standards.
- Identify opportunities to improve guest satisfaction, operational efficiency and commercial performance.
- Proven experience in premium or luxury F&B operations, ideally within a five-star environment.
- Previous leadership or supervisory experience with a passion for developing and inspiring teams.
- Strong knowledge of wine, champagne, beverage operations, stock control, revenue reconciliation and POS systems.
- A genuine passion for personalised guest service with the ability to create memorable experiences.
- Confident in handling guest requests and challenges with elegance, discretion and professionalism.
- Warm, adaptable and dependable, with a strong eye for detail and presentation.
- Ability to work a rotating roster, including weekends and public holidays.
- Current RSA certificate.
- Full Australian working rights.