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F&B Outlets Manager
Novotel Thakher Makkah
We are looking for an experienced and hands-on F&B Outlets Manager to oversee and support the seamless execution of daily Food & Beverage operations, ensuring that all restaurants and bars consistently deliver high-quality service and an exceptional guest experience.
The role will focus on strong operational leadership, hands-on floor supervision, team performance, guest satisfaction, sales performance, and ensuring compliance with hotel and brand standards.
Key Responsibilities
- Oversee the daily operations of all Food & Beverage outlets, ensuring smooth and efficient service.
- Conduct regular floor observations to ensure compliance with service standards, service sequences, presentation, ambiance, and employee attitude.
- Ensure a consistent and exceptional guest experience across all F&B outlets.
- Lead and support outlet managers, supervisors, captains, and team members in achieving operational and service objectives.
- Monitor operational performance, guest satisfaction, sales targets, and average check performance.
- Identify operational gaps and implement appropriate corrective actions.
- Conduct and support daily pre-shift briefings, focusing on operational priorities, guest service, upselling, and promotions.
- Monitor guest experience throughout service and proactively address service issues and guest complaints.
- Follow up on guest feedback, internal audits, and action plans to ensure continuous improvement.
- Support the achievement of outlet revenue, upselling, and commercial targets.
- Ensure proper execution of menus, promotions, special events, and F&B activations.
- Identify opportunities to improve suggestive selling, upselling, and overall dining experiences.
- Ensure compliance with hotel SOPs, food safety, hygiene, health and safety standards.
- Prepare and review operational reports, performance updates, and action plans.
- Work closely with F&B Management and other hotel departments to ensure smooth operations.
- Follow up on operational commitments and initiatives established by the Food & Beverage Management team.
- Perform any other duties assigned by management.
Qualifications & Requirements
- Previous experience in a similar F&B Outlets Manager / F&B Manager role.
- Strong Food & Beverage operational skills with a hands-on management approach.
- Strong administration, reporting, and organizational skills.
- Proven experience managing multiple F&B outlets or high-volume operations.
- Strong leadership, communication, and team management skills.
- Good knowledge of guest service standards, upselling, and revenue generation.
- Experience in Makkah hotel operations will be considered a strong advantage.
- Ability to work under pressure and manage multiple operational priorities.
- Excellent problem-solving and decision-making skills.
- Good command of English; Arabic is an advantage.
- Flexible to work shifts, weekends, and public holidays based on operational requirements.