Sales Manager – Groups

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

• Meet the sales objectives on a monthly, quarterly and yearly basis.
• Solicit groups and banquet business through action plan preparation and execution.
• Establish quotes based on group pricing strategy, confirming by written contracts.
• Manage RFP inquiries through Lanyon, Cvent and Meeting Broker platforms.
• Maintain accounts, contact, activity and business details within Anais.
• Work closely with the Catering & Conference Service Department to ensure all details of the contract were delivered and guests depart satisfied.
• Prepare weekly, monthly, quarterly and annual reports, as required.
• Balance operational, administrative and heartists needs.
• Follow departmental policies and procedures.

• Previous 5-star hotel sales experience is required.
• Established contacts with local DMC’s & corporate accounts required. Experience with international groups a plus.
• Computer literate in Microsoft Window applications and/or relevant computer applications required.
• University/College degree in a related discipline preferred.
• Excellent communication skills, both written and verbal required.
• Strong interpersonal and problem-solving abilities.
• Highly accountable and reliable.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.