We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.
As Food & Beverage Ambassador you will be the first point of contact for our guests and you are responsible to receive and give a warm welcome to our Guests, providing an efficient and courteous approach at all times and ensure to provide proficient, professional & excellent dining experience to them by meeting and exceeding their expectations.
General Duties and Responsibilities:
- Offer consistently professional, friendly, warm and engaging service
- Welcome guests to the assigned outlet, receive and escort guests to tables, ensure that they are attended to and be available for them at all times as a point of contact, Provide menus and announce Waiter/Waitress’s name
- Cater to guests who require extra attention (e.g. children, elderly) and responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
- Offer assistance to colleagues when required, to ensure designated work goals are met.
- Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
- Responsible for the collection and input of any relevant guest history in profile
- Ensures a proper capture of all guest source data (in-house, local residents, outside tourist) and consolidate per shift.
- Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
- Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
- Observe the cleanliness and maintenance of the outlet and the entrance area
- Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
- Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
- Contribute in setting up the outlets database with full details about all guests specially regular and their preferences such food, table and service style.
- Reassure the guests’ satisfaction upon their departure
- Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
- Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
- Practice good customer relations and attend to customer complaints and queries satisfactorily.
- Ensure the Outlet is set-up for service and supervise for a smooth operation
- Direct and supervise the service team to ensure that all duties are performed as per standards
- Actively use up-selling techniques by exceeding Guest expectations and to increase revenue
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a two years experience in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results