Sr. Store Manager | Retail | Marks & Spencer
Overview Of The Role:
The Senior Store Manager is responsible for the overall operational performance of the store, driving strategic decision-making to ensure the store meets its sales, customer service, and operational goals. The role combines leadership with hands-on management, ensuring a high standard of store performance, compliance with company policies, and an exceptional customer experience. The Senior Store Manager will lead the team in maintaining operational efficiency, improving sales performance, and upholding store standards, all while fostering a positive and engaging environment for both staff and customers.
What You Will Do:
Sales and Profit Management
Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.
Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.
Review sales performance and key performance indicators to identify opportunities for sales growth and create a trading mindset within the team.
Maximize sales opportunities through effective product placement, promotions, and upselling techniques.
Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.
Team Leadership and Development
Lead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.
Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.
Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.
Identify and develop high-potential staff members for future leadership roles within the organization.
Customer Service Excellence
Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand's values.
Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.
Ensure the store environment is welcoming and customer-friendly, with staff always ready to assist and engage customers.
Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction.
Operational and Service Excellence
Oversee day-to-day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.
Create operational rhythm and routine within the store following the operating wheels and operational processes.
Ensure all operational processes are in place, from inventory management to health and safety procedures.
Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues.
Visual Merchandising Standards
Ensure the store meets visual merchandising standards, ensuring product displays are clean, attractive, and aligned with brand guidelines.
Regularly check the store's visual presentation to ensure it's up-to-date and optimized for customer engagement.
Collaborate with the VM team to ensure that in-store displays reflect seasonal trends, promotions, and sales targets.
Required Skills To Be Successful:
Proven track record of sales and profitability achievement.
Outstanding communication and leadership skills.
Customer-first attitude with excellent problem-solving capabilities.
Strong organizational skills and attention to detail.
What Qualifies You For The Role:
Experience in implementing successful sales strategies and tactics with a proven track record of sales and profitability achievement.
Effective communication and interpersonal skills to engage with team members at all levels.
Demonstrated commitment to putting the customer first with the ability to resolve customer issues and deliver outstanding service.
Strong organizational and problem-solving skills to manage complex operational challenges effectively.
About Al-Futtaim Retail
At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.
We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.
With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.
Join us and be part of The Heart of Tomorrow.