Sales Assistant | IKEA | Cairo Festival City

Overview Of The Role:

The Retail Sales Representative is responsible for assisting customers in purchasing products while maintaining merchandising standards and ensuring stock availability to meet sales targets. Success in the role involves establishing rapport and credibility with customers, focusing on their needs, and exceeding their expectations. The representative is expected to be proactive in spotting sales opportunities, suggesting improvements, and fostering a positive environment based on IKEA values and market insights. Coordinating with procurement and keeping informed about product range changes are also key aspects of the role.

What You Will Do:

Operational & Commercial

Conduct a daily inspection of assigned area for price labels, product information tags, and communication media.
Review daily stock levels and recommend orders to the Shopkeeper.
Coordinate with Procurement Executive regarding stock information.
Focus on customer satisfaction, empathy, and support, reflecting IKEA values.
Engage in daily dialogue with customers to gather feedback and understand their needs.
Build relationships with customers to establish trust and confidence.
Prepare pro forma invoices based on customer requirements.
Maintain contact with customers regarding new products and follow up on quotations.
Empower team members to meet customer needs and enhance service.
Spot sales opportunities and suggest alternative solutions to achieve sales targets.
Advise on improving sales and identify non-selling items for action.
Maintain product displays using company merchandising methods.
Stay informed on product range developments and local market trends.
Update Sales Manager with customer feedback and new product range gaps.

Required Skills To Be Successful:

Proactivity in sales activities.
Strong communication and interpersonal skills.
Effective problem-solving abilities.
Multilingual capability, English proficiency required and Arabic preferred.

What Qualifies You For The Role:

Secondary Education.
3 years of experience in a similar role.
Proven sales-driven attitude and proactivity.
Excellent communication and interpersonal skills.
Ability to solve problems effectively.
Proficiency in English; Arabic language skills preferred.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.