IT Analyst | IKEA | Cairo Festival City

Overview Of The Role:

The IT Analyst is responsible for ensuring smooth and efficient operation of the store's IT systems, directly impacting daily sales, customer experience, and co-worker productivity. This role requires close coordination with the Regional IT Operations Manager to support ERP application engagements, including new system implementations, upgrades, and extensions of existing applications. The purpose is to ensure optimal performance and availability of critical IT infrastructures to support seamless daily operations.

What You Will Do:

General

Manage and maintain business applications and databases to improve efficiency of system operations, ensuring data quality and accuracy.
Act as the primary point of contact for day-to-day IT operations support, requests, and incidents across multiple stores/business units regionally, achieving high end-user satisfaction.
Implement and integrate digital and IT solutions across various channels (stores and online) in coordination with the Business solutions Manager and Digital/IT project teams, ensuring successful rollouts with minimal post implementation concerns.
Support project teams on market expansion projects by configuring and implementing Digital and IT solutions according to project timelines.
Develop and implement D365/NAV/BC solutions across various modules, assisting in the design and development of integrations between D365 and other systems.
Ensure optimal performance and availability of critical IT infrastructure and applications within the store, supporting day-to-day operations.

Required Skills To Be Successful:

Proven expertise in IT systems management and ERP solutions, particularly Microsoft Dynamics NAV/BC, D365, CRM365.
Strong database management skills (SQL, Oracle) and ability to troubleshoot technical issues.
Excellent problem-solving and analytical skills with a focus on improving efficiency and system operations.
Ability to coordinate with multiple teams and manage digital and IT project implementations across various channels.

What Qualifies You For The Role:

5+ years of experience working as an IT analyst in the retail industry.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Sound technical and functional knowledge of ERP solutions such as Microsoft Dynamics NAV/BC, D365, CRM365.
Good practical experience managing databases (SQL, Oracle) and troubleshooting technical issues.
1-2 years of experience in either D365, BC, or NAV.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.