Remote only

Call Center Agent

Erbil, Iraq Full Time Marketing & Communications Due 29/10/2026 (12 days left)

Job Description

We are looking for a Call Center Agent to join our residential project team. The successful candidate will be responsible for handling customer inquiries, following up with potential customers, providing accurate information about the residential project, and supporting the sales and customer service teams.

The ideal candidate should have excellent communication skills, a customer-focused attitude, and be fluent in Arabic and Kurdish. English is an advantage.

Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently.
Respond to customer inquiries regarding the residential project, properties, availability, prices, payment plans, and related services.
Follow up with leads and prospective customers by phone and other communication channels.
Identify customer needs and provide appropriate information or transfer qualified leads to the sales team.
Schedule appointments and property visits when required.
Maintain professional and positive communication with customers.
Follow up with existing customers to ensure satisfaction and address their questions or concerns.
Coordinate with the sales and customer service teams to ensure smooth customer handling.
Meet assigned call, follow-up, and customer service targets.
Maintain confidentiality of customer and company information.

Requirements

Previous experience in a call center, customer service, telesales, real estate, or similar role is preferred.
Fluent Arabic and Kurdish – required.
English – preferred / an added advantage.
Excellent verbal communication and listening skills.
Friendly, professional, and customer-oriented personality.
Ability to handle customers patiently and professionally.
Good organizational and follow-up skills.
Basic computer skills and ability to use CRM.
Ability to work as part of a team and achieve performance targets.
Previous experience in real estate or residential projects is an advantage.

Preferred Qualities

Strong communication and persuasion skills.
Positive attitude and professional appearance.
Ability to handle multiple calls and follow-ups efficiently.
Reliable, punctual, and organized.
Motivated to learn about the project and its services.