Brand Experience & Client Relations Executive
Erbil, Iraq
Full-time
Customer Service & Support
Due 24/10/2026 (14 days left)
VACANCY ANNOUNCEMENT
Ultimate Talent is seeking on behalf of
International Automotive Company for a Brand Experience & Client Relations
Executive based in Erbil:
Vacancy
No.: UT-VA-2643
Position: Brand Experience & Client Relations Executive
Department: Aftersales / Service
Reporting
To: Deputy Service Manager
No. of
Positions: 1
Working
Station: Erbil
Type of
Employee: National Staff
Contract
Duration: One Year
Salary: 900,000 IQD-1,200,000 IQD
Application
Deadline: 31 October 2026
Job Summary
Deliver
a premium, personalized and memorable customer experience throughout the
company’s customer journey. The role will strengthen customer relationships,
satisfaction and loyalty through professional hospitality, proactive
communication and consistent follow-up.
Duties and
Responsibilities
- Welcome and personally assist customers, VIP clients and families, ensuring a warm and professional first impression.
- Maintain a comfortable and premium waiting experience for customers and children.
- Build strong customer relationships and record customer preferences and interaction history in CRM.
- Coordinate customer birthdays, special occasions, gifts, cakes and VIP activities within company guidelines and approved budgets.
- Conduct timely customer follow-ups through phone, WhatsApp and approved communication channels.
- Support telesales, lead qualification, customer reactivation and test-drive generation, including appointment scheduling and reminders.
- Maintain accurate customer and lead information, follow-up outcomes and next steps in the CRM system.
- Coordinate with Sales, Service, Marketing and other departments to ensure smooth customer handling.
- Support customer events, campaigns, photography and approved brand activities, obtaining customer consent where required.
- Collect feedback and support Customer Satisfaction Index (CSI), Voice of Customer (VOC) and customer-retention initiatives.
- Follow up on customer requests until completion, communicate progress and escalate complaints to the responsible team.
- Prepare regular activity reports and maintain customer confidentiality and professional communication standards.
Required
Qualifications and Experience
- Diploma or bachelor’s degree in Business Administration, Marketing, Hospitality or a related field; relevant practical experience may be considered.
- At least 2 year of experience in customer service, client relations, hospitality, luxury retail, CRM or telesales.
- Experience in the automotive sector or a premium customer-service environment is an advantage.
- Fluency in Kurdish, Arabic and English.
- Working knowledge of CRM systems and Microsoft Office.
- Excellent communication and interpersonal skills, with a warm, welcoming and professional personality.
- Strong organization, attention to detail and consistent follow-up discipline.
- Confidence in telesales, handling customer enquiries and building lasting relationships.
- Ability to coordinate across departments, manage multiple priorities and handle customer concerns calmly.
