Sales Assistant | IKEA | Mall of Arabia
Overview Of The Role:
The Retail Sales Representative role is pivotal in establishing rapport and credibility with customers to assist them in purchasing products from the company's range. This involves exceeding customer expectations by understanding and meeting diverse customer needs, actively seeking sales opportunities, and promoting products effectively. The role also requires maintaining the company's merchandising standards and ensuring stock availability to achieve sales targets.
What You Will Do:
Operational & Commercial
Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.
Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.
Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.
Have a daily dialogue with guests to get continuous feedback about their experiences and about their needs and wants, then act based on their input.
Be understanding and sensitive in meeting diverse customer's needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.
Understand and determine customers' requirements to prepare a pro forma invoice.
Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.
Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.
Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.
Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.
Maintain a full display of products via merchandising methods as laid down by the company.
Be an expert on the product range within HFB.
Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.
Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the Sales Manager informed of any customer's problems/comments on the product range and/or any gaps in the range.
Required Skills To Be Successful:
Proactivity and initiative in sales.
Strong communication and interpersonal skills.
Problem-solving abilities.
Customer focus and service-oriented mindset.
What Qualifies You For The Role:
Secondary Education.
Minimum of 3 years in a similar role.
Proactivity and sales-driven mindset.
Excellent communication and interpersonal skills.
Problem-solving skills.
Good command of English language.
Good command of Arabic language is preferred.
About Al-Futtaim Retail
At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.
We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.
With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.
Join us and be part of The Heart of Tomorrow.