National Service Manager
Baghdad, Iraq
Full Time
Business Operations
Due 25/10/2026 (14 days left)
The National Service Manager responsible for overseeing service operations across the country, ensuring high service standards, customer satisfaction, and workshop performance.
Key Accountabilities:
- Oversee and manage aftersales service operations across all service centers nationwide, ensuring consistent service quality and operational efficiency.
- Monitor service center performance against KPIs, including customer satisfaction, productivity, revenue, and operational costs.
- Develop and implement service policies, procedures, and standards in line with manufacturer requirements and company objectives.
- Lead, guide, and evaluate service center managers and teams to ensure high performance and continuous improvement.
- Monitor customer feedback and complaints, ensuring timely resolution and improved customer experience.
- Coordinate with Parts, Warranty, Technical Support, and other departments to ensure smooth service operations.
- Identify operational challenges and implement improvement plans to enhance service quality, profitability, and customer retention.
Requirements:
- 7+ years of automotive aftersales/service experience.
- Proven experience managing multiple service centers.
- Strong leadership and team-management skills.
- Good knowledge of automotive service operations and KPIs.
- Strong communication and problem-solving skills.
